Welcome to the Client Reflection Form

I really appreciate your time in sharing your experience.  This started out as a client satisfaction survey, although many of my clients commented on how they enjoyed the opportunity to reflect on our session and share whatever they were present to.

It's an invaluable way for me to hear what's unfolded for you since our session and also what you placed most value on.  Your feedback matters to me.

My intention throughout our call is to deepen your understanding, connection and relationship with your horse, or animal. To be their “voice” in a clear and accurate way and to deliver what they have to share with sensitivity and care.

You'll see that none of the open (or non-multiple choice) questions are mandatory so that you only need to comment where you'd like to.

Your words can also be a really helpful way to convey what I offer and the value of having a session to future clients.  At the bottom of the form, you can clearly select whether this is for my eyes only, or whether you're comfortable with me sharing what you say, be it anonymously, or with your name, in my marketing.

Many thanks and do keep in touch

Rachael

What led you to me?
How was your call helpful?
Was it what you expected?
What were you most surprised by?
What was the most valuable aspect of your call?
Did our call save you time and/or money in identifying and remedying an issue?
Has your equine or animal's behaviour changed following the call?
Has your relationship changed as a result?
What could I change or do to improve my call service?
A potential client is on the fence about whether to have a call with me; what would you say to them?
Is there anything else that you'd like to tell me that I haven't asked about? (Friends reactions, business impact etc)
Emails answered promptly and your call arranged easily
Accuracy of the call
Information clearly explained
Responsiveness to your questions (i.e. did I answer them to your satisfaction)
Rate the professionalism and manner in which I carried out your call
May I have your permission to use your comments and the photograph(s) sourced in my company marketing?
Thank you so much for taking the time to share your experience.

Please remember to click "Submit Form" below
Name (not required but welcomed) Location Email
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