What led you to me?
To find out if my horse was in any pain due to exhausting all veterinary care. To find out now what she wanted and whether my gut instincts were right or not.
How was your call helpful?
Clarified a lot for me and put my mind at rest. Feeling of release after holding so much in for so long regarding my horse’s care and welfare.
Was it what you expected?
No not at all. Wasn’t expecting to get so emotional listening to what my horse was telling me.
What were you most surprised by?
Some of the information and terminology used, very descriptive that’s then taken some further research to clarify what my horse was trying to tell me. I don’t always use her stable name on greeting, I use another name that no one knows and this came up during the call.
What was the most valuable aspect of your call?
Clarity for what my gut instincts are saying, and my horse agreeing to follow my lead on it. Also the term was used, don’t make decision on time frame. I knew what this was referring to straight away.
Did our call save you time and/or money in identifying and remedying an issue?
Highlighted some area I’m concerned about, but not been picked up by my vet.
Has your horse or pony’s behaviour changed following the call?
The following morning, she was very quiet, wasn’t as impatient as normal, waited for me to sort her in my own time.
What could I change or do to improve my call service?
Nothing, was all brilliant thank you.
A potential client is on the fence about whether to have a call with me; what would you say to them?
Do it. For my situation, I felt I had nothing to lose, but I did want to have a clearer understanding of if I could help my horse or not, and I got a lot more back then I ever suspected I would.