What led you to me?
Concerns about my horse
How was your call helpful?
It helped me understand George’s sensitivities and his need for things to be slowed down
Was it what you expected?
I didn’t have clear expectations
What were you most surprised by?
George’s sense of humour
What was the most valuable aspect of your call?
Understanding that George’s body is his ‘empire’
Did our call save you time and/or money in identifying and remedying an issue?
Has your equine or animal’s behaviour changed following the call?
Yes. My behaviour has changed and as a result George’s behaviour has changed
Has your relationship changed as a result?
Yes. It is feeling much closer
What could I change or do to improve my call service?
A potential client is on the fence about whether to have a call with me; what would you say to them?
Do it! Communication with your horse is the basis of everything
Accuracy of the call:
Information clearly explained:
Responsiveness to your questions (i.e. did I answer them to your satisfaction):
Rate the professionalism and manner in which I carried out your call: