What led you to me?
A recommendation on a fb group
How was your call helpful?
I was worried about the relationship I have with my pony, whether he was happy or not
Was it what you expected?
I wasn’t sure what to expect to be honest – I thought it would be like a seance lol
What were you most surprised by?
The ease of the 3 way conversation and the accuracy
What was the most valuable aspect of your call?
I know that he’s happy with me and how I can improve things for us in the future
Did our call save you time and/or money in identifying and remedying an issue?
No but it’s stopped me worrying
Has your horse or pony’s behaviour changed following the call?
He seemed more relaxed and followed me around even though I wasn’t doing anything food related
Has your relationship changed as a result?
It’s too early to tell yet but my thought process has changed which should help
A potential client is on the fence about whether to have a call with me; what would you say to them?
Go for it! You may be surprised by some of the things your animal tells you – I was
Accuracy of the Call
Information clearly explained
Responsiveness to your questions (i.e. did I answer them to your satisfaction)
Rate the professionalism and manner in which I carried out your call